Update about Covid 19

To our Wonderful Community

As we all try and navigate these crazy uncertain times and as the COVID-19 continues to have an increased global impact we wanted to let know about the policies we are putting in place to ensure the safety of our customers, couriers, and staff.

The team is continually trying to find solutions to this new and fast-developing situation prioritising the member's happiness and health, working hard to support each other through talking, sharing and listening and by introducing home-working where possible. 

All East head-ofice staff are working from home at the moment and we are ensuring all health and safety measures are followed at our Distribution Centre.

We are providing contact-free deliveries and following the latest advice from the UK government and the World Health Organisation including enhanced hygiene measures and social distancing.

We have reduced by 50% the number of people working in the same space to ensure the safety of our employees. 

As part of our policies, we have extended the return period from 30 to 45 days for full price items and from 14 to 30 days for items on sale.

Regarding deliveries, we wanted to let you know that we are not experiencing any delays within the UK although for international shipping delays are expected. 

We want to thank you all for your support.

We will continue to review these policies and adapt accordingly to look after you and our staff. 


**Please note: We are currently experiencing some Royal Mail delivery delays in the UK. Updates and delivery times change daily depending on postcodes, please contact customer services if you are concerned about a specific order**
*Please note there may be delivery delays on international parcels due to restrictions on movement & reduced workforces Globally.*
We are implementing strict measure in our distribution centre and taking all necessary precautions to ensure the safety of both our staff and our customers during this time.