Royal Mail

Your returns package is either too heavy or too large to be processed with a pre paid returns label. Royal Mail have provided us with the following guidelines for any returns.

·         Your package must be underneath 5 KG
·         Your package cannot exceed 61cm (L) x 46cm (W) x46cm (D)

In order get your return processed as fast as possible, you need to adjust your package so that it fits within Royal Mail’s guidelines. If your package still exceeds these limits we would advise that you take this to your local post office to arrange postage back to us. All returns must be sent to the below address:

EAST LTD Returns
55 Kimber Road
London
SW18 4NX


If there are any other inquiries you can contact us at customerservices@east.co.uk or at 0208 877 6543