E-Commerce is an exciting and fast-paced department within EAST. The team are responsible for the east.co.uk website and manage all online host stores showcasing the brand. They are tasked with looking after every detail that impacts trading and reflecting a consistent brand experience through all online channels. This includes areas such as product management, visual merchandising, graphic design, data analysis, online marketing and customer service. The team are committed to constantly improving the website and delivering an efficient service that is in line with the high standards translated across the EAST brand. They are innovative, enthusiastic, have strong technical skills and can react quickly to install changes that will drive sales growth.


Digital Marketing & Customer Insight Manager
You will be responsible for driving analysis, implementing learning and sharing insights across the business. Although the role’s primary focus is digital activity, there is also a strong focus on driving customer growth and profitability online and in store. The role requires a deep understanding of the customer through management of the CRM data.
Person specification:
  • 5yrs+ experience in digital marketing, ideally for a premium fashion/lifestyle brand
  • Proven experience in delivering quality traffic growth and new customer acquisition
  • Advanced understanding of Google Analytics and excel
  • Excellent understanding of digital marketing concepts, strategy and best practice
  • Extremely organised approach to all tasks and working to deadlines
  • Driven and relishes taking on responsibility and ownership. A self starter, that knows how to plan, gets buy in, and gets things done 

Ecommerce Manager
You will be the gatekeeper of the East website and customer experience, ensuring its smooth operation and delivering a best of breed customer experience.  You are responsible for managing the team to deliver the day-to-day tasks that meet our commercial and creative goals, meet all deadlines, instilling a culture of passion and perfection. You will know the status of everything that touches the website from product launches to graphics updates, from multi-channel promotional campaigns to social media complaints, from fraud mitigation to technical issues. An area of particular focus is content development to broaden the customer experience.  

Person specification:
  • Minimum 3+ years experience in an eCom content/operations role.
  • Strong commercial acumen and extensive knowledge of the drivers of online engagement. 
  • Good technical understanding of web development and Google Analytics.
  • A strong Manager with excellent written and verbal communication skills.
  • Meticulous attention to detail.
  • Experience with Amplience, Livechat, Sagepay and Red desirable.

To apply for any of the above positions please send your CV and salary expectation to recruitment@east.co.uk